Quality Appliance Repair for Vancouver, Calgary, & Fraser Valley

Welcome to Totem Appliance Service. Founded in 1967, Totem Appliance Service has grown from a single location in Burnaby, B.C. to having branches in Chilliwack and Calgary, Alberta. For over 45 years we have been providing outstanding, quality appliance repair service to our customers. We provide the highest level of expertise, employing a senior staff with an average of over 30 years of experience. 

All of our staff attend factory sponsored training schools and product knowledge upgrading sessions. Our training is ongoing so our repair technicians have the knowledge to work on the latest models on the market today. Through this commitment we can ensure that our services continue to be exemplary. 

We provide local appliance repair service in Metro Vancouver, the Fraser Valley, and Greater Calgary including Cochrane, Airdrie, Strathmore, and High River. We service all major appliances and would appreciate the opportunity to resolve your appliance repair needs.

Emergency Tips!

Smoke or Sparking – unplug or shut off the breaker immediately.

Leaking water or overflowing - turn off the machine and shut off the water supply.

Standing water - DO NOT operate any appliance - turn off the breaker.

Smell gas (smells like rotten eggs) do not use your appliances. Exit your home and call for assistance from your gas company or 911. Shut off gas main if possible.

Appliance fire - use a fire extinguisher or baking soda to douse a flame. Flour, water or other substance can make it worse. Large fire, exit and call 911.

Repair vs. Replace

When you have an appliance breakdown, you have to decide if you are going to fix it or just replace it with a new appliance. There are many variables such as efficiency and trying to determine costs of fixing versus replacing. Here’s a quick guideline to help you determine what your best option is:

Appliance 2003 or Newer 1995 to 2003 1995 or Older
Refrigerator  Repair Repair Replace
Dishwasher Repair Repair Replace
Ranges & Ovens Repair Repair Repair*
Clothes Washer Repair Replace Replace
Clothes Dryer Repair Repair Repair*

* Repair if parts are available

Before Calling Check List

Here are a few tips of what you should always check before calling in the specialists - it could save you a trip charge by a technician.

1. Ensure that the appliance is properly connected.
a. Check that the plug is securely pushed in to the outlet.
b. Make sure all plumbing is properly fastened to the water supply and the water is turned on.
c. Check that all drains are properly connected and aren’t clogged or plugged.

2. Check your breaker/fuse box to be sure the breaker isn't tripped. If you are constantly tripping breakers, you may need to call an electrician to check the wiring.

3. Double-check all your appliance's doors and lids to ensure they are closed. Refrigerators can’t maintain temperature if the air is leaking out through an open door. Dishwashers shouldn’t operate if the door is not fully closed and many washers and dryers won’t run at all or during some cycles with the doors open.

4. Take a look at your owner’s manual to make sure you’re following recommended operating procedures and check the troubleshooting tips.

5. Check the appliance documentation to be sure you are operating the appliance within its capacity. Make sure the appliance is capable of what you’re trying to do.

6. Countertop microwaves are often not worth repairing. If you have a convection oven, microwave, or a microwave hood, those are usually worth repairing but the standard counter top styles can be cheaper to replace than it would be to have a repair service diagnose the problem.
Metro Vancouver & Victoria
Vancouver, Victoria and Lower Fraser Valley
5950 Imperial Street, Burnaby, B.C.
V5J4M2
Phone: 1-866-933-1333
Service Email:
service@totemappliance.com
Greater Calgary
Calgary, Airdrie, Strathmore, High River,
Bragg Creek, Cochrane
#1 2215 - 27th Ave. NE, Calgary,
AB T2E7M4
Phone: 1-877-700-5414
Service Email: cgyservice@totemappliance.com
Upper Fraser Valley
Mission, Abbotsford, Chilliwack
Rosedale, Harrison
Phone: 1-888-909-5160
Service Email:
service@totemappliance.com