Metro Vancouver: (866) 933-1333
Calgary: (877) 700-5414
Fraser Valley: (888) 909-5160
We appreciate the reviews we receive from our customers. We are in the business of fixing appliances, but we also strive to fix any customer service issues that might occur. Your feedback helps us provide the best service possible. Please let us know about your experience with Totem Appliance & Refrigeration by submitting a comment.
Comments and awards we have received:
This is the second time I used Totem to either repair or assist me with troubleshooting an appliance problem and plan a course of action. Each time the telephone staff and the technician were excellent . Of course, I want a faster response and a free service but just keep on improving and maybe I get my wish? Perry G.
Mr. F called in to say he was very happy with the experience he had from us and the we redeemed a very bad situation he had with the manufacturer. He said Binny went above and beyond to help and was very nice when he went out. He is a very happy customer.
The service that we received from your technician Marco Paludetto during his two visits was excellent. He was very knowledgeable, very professional, and his customer relations skills are excellent. He also did an excellent job of explaining everything to us about the cause of a problem and the solution for it. We have recommended to the management company for the condo that we are renting that they should request Marco when they next need service from your company. ... W and M
Good afternoon. Our experience with Ken was a great experience. He was very knowledgeable and friendly. He made sure we were going to get the correct cost for repair and because of his checking with [the manufacturer] we found out there was a 5 year warranty in the one part that might have been the issue. All we needed was the invoice for date of purchase and in doing this we found out that we had forgotten that we had purchased extended warranty. Because of Ken's excellent customer service we are able to get our dishwasher repaired under the warranty and we will recommend you to anyone we know who is need of appliance repair.
Priska H. called in to compliment Michael K. She feels he is a great asset to the company. Very knowledgeable and helpful.
Totem's service was excellent as was your advice. I will be keeping your number handy!
Thank-you for the quick, courteous, professional and efficient service.
Please thank Lucas for doing a great job repairing our fridge today. He is very knowledgeable and presents himself very well.
-Mr. and Mrs. R
I want to give credit where it's due as people do not conduct themselves with customer service like they use to. Danny has always been providing excellent customer service, leaving no rocks unturned. He's polite and courteous, treats all my tenants with the utmost courtesy and always explains every repair that he's doing. In short, he's a gem. Danny has been coming here for years and every experience has been a great one. We hope that Totem values him as much as we do! Finally, your office staff is very helpful and nice to talk to as well.
Thank you for sending Mark! He was very helpful, and professional. A very enjoyable person. He was able to get my condenser covered under warranty and saved me quite a few dollars. Thanks Mark!
All the best, Angelo C.
Thank you, Les and Totem Appliance Service. A repair to my wall oven was on time, efficient, knowledgeable and courteous. I have kept the contact information and will contact your company for any future appliance repairs.
Mrs. W. called into the office today to express her pleasure dealing with Serge and Totem. She said she has been dealing with Serge for several years and is happy he's still around as he's such a professional, dedicated to his job and the customer. She truly appreciates dealing with Serge and Totem and will continue to do so.
I would just like to commend Daniel for his professionalism and quality service on repairing my microwave. He was thorough, pleasant and conscientious. I appreciated his polite, positive attitude and his eagerness to please. Kudos to him and Totem Appliance. I will definitely use your service again.
Thank you, Lynn A.
Daniel was very helpful in answering questions, providing instructions and a pleasant person to have in my home. I hope your other repairmen are as efficient and knowledgeable as he. I really appreciate that he had to put in some extra time to fix what should have been a fairly easy repair.
Whenever I have a problem with my appliances, Totem Appliance always sends Jordan Hugh to my home without asking any questions. Jordan is a great technician he has always been super helpful and he knows exactly what he's doing and has the patience to explain everything about the appliances and information about the appliances that I am unfamiliar with. He has come over and dealt with my washers, dryers, and even stove and explains everything perfectly I thought he deserved a good review for being super helpful over the years. Definitely a good employee and bringing up the company reputation. Regards, Parmjeet D.
Mark L. wanted to let me know that his experience with our CSR's has been nothing but the best. He said that he has called into the office several times in the last few weeks and at no time was he greeted with anything but a pleasant attitude, courtesy and respect to himself and his issues.